For years, Access Elevator has served families throughout Illinois, operating primarily from its Roselle location. But as Frank shared on air, the need for accessibility solutions in Central and Southern Illinois has long been underserved.
“We were running down there for the last several years from Roselle and taking care of all of central and southern Illinois,” Frank explained. “So then we opened up that location in Central Illinois… Decatur doesn’t get much more central than that.”
The new Decatur, Illinois location gives Access Elevator a strong hub to better serve surrounding communities such as Springfield, Champaign, and Effingham — ensuring that families in every part of the state can access reliable stair lifts, ramps, elevators, and other accessibility products.
Trusted by the Medical Community
Frank also highlighted how much of Access Elevator’s business comes from referrals by healthcare professionals, such as occupational therapists and hospital staff, who trust Access to take care of their patients.
“If we get a referral from somebody in the medical industry, we do everything we can to make them look good for giving us that referral,” Frank said. “That’s a great compliment — and we take that very seriously.”
Access’s reputation for professionalism and care has made it a go-to resource for families transitioning loved ones back home safely after a hospital stay or injury.
Standing Up Against Price Gouging
During the interview, Frank also spoke candidly about unethical practices happening in the mobility industry — particularly companies that overcharge seniors for stair lifts and home accessibility equipment.
He shared a recent example of a customer in Decatur who was quoted over $22,000 for two stair lifts from a door-to-door sales company.
“They were quoting him $22,000,” Frank said. “I told him I can do both for $7,000 — and we’ll back it up for life.”
That story underscores Access Elevator’s ongoing mission to protect customers from being taken advantage of and to make quality accessibility solutions affordable and transparent.
A Mission Rooted in Integrity and Service
Access Elevator has built its reputation over more than 30 years by focusing on customer trust, fair pricing, and life-changing accessibility solutions. The company’s recent expansion into Central Illinois is another step toward ensuring every family has access to the independence and safety they deserve — without the fear of being overcharged.
“We really like to help people out and go that extra mile,” Frank said. “It’s about doing right by the customer.”
Learn More
To learn more about Access Elevator’s products and services in Illinois, including its new Decatur location, or call your nearest office to schedule a free in-home consultation.