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Mobility Experts, Problem Solvers, and ADA Allies

I cannot thank the Access team enough for their timely and professional installation of our ramp, hallway handrail and bathroom grab bars. They worked around stormy weather to get the project done for my partner who so badly needed these items. I will always be grateful for the team’s sense of humor and quiet courtesy-I will connect with Access for any future needs. They’re the best.

Please accept this letter of sincere gratitude and acknowledgement for the fantastic staff and service I received from All About Access! Because of my disability, I was seeking an honest and sincere company to help me find a safe way to exit my non-ADA house. After a glowing recommendation from Mr. Lou Manfredini of WGN radio program 'Heartsmarts' I contacted Access. Having worked 30 years at Hines VA Spinal Cord Injury / Disease Center, I was aware of dealing with various companies before retiring in 1998. I can honestly say, without reservation, that All About Access went far beyond my expectations! Sales Rep Aimee was tireless in evaluating my needs and then discussing them with the Head of the company! Who does that anymore these days? I was totally blown away. Unbelievable Customer CARING Service to this 81 y/o client! I can recommend All About Access without reservations for the right product for any disability one might have! Kudos to Mr. Frank, Aimee and of course Mr. Lou Manfredini for giving me the freedom to once again safely leaving my house. Gratefully,

I'm writing to thank you for sending Ronnie Elmore to install our chair lift. We have never dealt with a more caring individual. All questions were answered to our satisfaction. We found him polite, helpful and a joy to work with. He made us feel safe + secure riding our chair. Very important to us. Thank you Frank, we really appreciate the compliment!

The sales rep was wonderful to us. The order was placed and filled in record time which we truly appreciated as my husbands health was rapidly deteriorating.

My neighbor has a chairlift also, and referred me to you. I cannot imagine not having this lift for daily use. I am very satisfied with it. Thank you.​

Thank you so much for all of your assistance with my grant writing process! It is so great to know that there are people in this world who are so willing to help people in need.​

I am so happy with my NEW & much SAFER shower. It looks great, the workers were professional, tidy, & very polite. It would be impossible for me to be more satisfied with the outcome. Thank you very much indeed for improving my quality of life & for being so thoughtful throughout the process.
Very respectfully,

I just wanted to thank you so very much for how professional Access was yesterday. When I called to inform you there was a bit of water on the wall of the grab bar, you were above and beyond excellent. You quickly got one of your guys here to take a look at it and even though we all agreed then that it had nothing to do with the grab bar installation, you were still gracious enough to have a plumber come out to take a look at the leak to ensure it had nothing to do with the grab bar. Emilio B. from ABC Plumbing did come out and take a quick look. He said he wanted to open a hole in the wall and I informed him that we are renters and our landlord is in Wisconsin. As soon as he realized that we were renters, (absolutely my fault) he pretty much wrapped up. He was kind enough to take a look at our upstairs bathroom and confirmed he believes the leak is from up there, not the bathroom where the grab bar was installed. He declined the payment that you guys so generously offered for the assessment and called his dispatch and had them "override" it and said it's a landlord issue. I appreciate your kindness and professionalism. I was actually shocked at how quickly you were to be on top of it to ensure there were no mistakes made by access and if there were so quick to fix. I can confirm after Ronnie and ABC both taking a look, this was just a crazy coincidence and we feel certain Access is not liable or at fault for the leak and are confident it is from upstairs. Again, I can't thank you enough. It was very refreshing to see a business have such honor and high standards. Your customer service Susie is top-notch, especially in a time of chaos, you remained kind, personable, and professional!! I will be leaving a Google review as well of 5 stars and I will be notifying the VA of just how amazing Access treated us. It's not very common to find services like that anymore, where companies actually care. So we very much appreciate you all. I am sorry for any inconvenience.
Thank You,