When it comes to making your home safer and more accessible, choosing the right provider is just as important as choosing the right equipment.
Recently, Access Elevator CEO Frank Wasilewski joined Lisa Dent on WGN Radio to discuss an issue that continues to affect seniors and homeowners throughout the Midwest: high-pressure sales tactics in the home accessibility industry.
Unfortunately, we’ve heard stories from individuals who felt pressured into making decisions, experienced unexpected price increases, or were left wondering whether they made the right choice after signing a contract.
At Access Elevator, we believe there is a better way.
The Importance of Trust
Many people who need accessibility solutions are facing significant life changes. They may be recovering from an injury, helping a loved one remain independent, or planning for aging in place.
These decisions often come with emotional and financial considerations, making trust essential.
As Frank shared during the interview:
“If they’re not upfront, they’re not the right person for you.”
Whether you’re considering a stairlift, wheelchair ramp, grab bars, bathroom modifications, or a home elevator, you deserve honest information and transparent pricing from the beginning.
Warning Signs to Watch For
Not every accessibility provider operates with the same level of integrity. Homeowners should be cautious if they encounter any of the following:
Prices That Change Unexpectedly
A reputable company should clearly explain all costs before asking for your commitment. Be wary of providers who add fees, insurance requirements, or other charges after you’ve agreed to move forward.
Pressure to Sign Immediately
You should never feel rushed into making a decision. If a salesperson refuses to leave until paperwork is signed or creates unnecessary urgency, consider it a red flag.
Reluctance to Provide Multiple Options
A trustworthy accessibility consultant will explain available solutions and help you determine what best fits your needs and budget.
Limited Local Support
Some national companies focus on quick sales but offer limited support after installation. Before making a decision, ask who will service your equipment and how long the company will stand behind its work.
Why Local Matters
One of the biggest advantages of working with a local accessibility provider is accountability.
At Access Elevator, we’re not just installing equipment—we’re building long-term relationships with our customers and their families.
As Frank explained on WGN Radio:
“We’re here for the life of that lift or that modification.”
Our team lives and works in the communities we serve throughout Illinois, Wisconsin, Indiana, and the greater Midwest. When you need service, support, or answers to questions, we’re here.
Accessibility Solutions for Every Need
Many people assume accessibility solutions are limited to stairlifts, but today’s options are more comprehensive than ever.
Access Elevator provides:
- Stairlifts
- Home elevators
- Wheelchair lifts
- Residential ramps
- Grab bars
- Bathroom safety modifications
- Threshold ramps
- Accessibility assessments
- Customized aging-in-place solutions
Whether you need a simple safety enhancement or a complete accessibility transformation, our goal remains the same: helping you maintain independence and safety in your home.
Trust Your Instincts
One of the most valuable pieces of advice Frank shared during the interview was simple:
“Trust your instincts.”
If something doesn’t feel right, ask questions. Seek additional estimates. Talk to local references. Take the time you need to make an informed decision.
A reputable accessibility provider will respect your process and support your decision-making every step of the way.
The Access Difference
For more than 50 years, Access Elevator has been helping families create safer, more accessible homes. Our commitment is built on honesty, transparency, quality craftsmanship, and exceptional customer service.
We believe accessibility is about more than equipment—it’s about preserving independence, dignity, and quality of life.
If you’re exploring accessibility solutions for yourself or a loved one, we’d be honored to help.