Why So Many Stair Lifts Are Breaking Down—And What You Can Do About It
At Access Elevator, Inc., we’ve recently seen a sharp rise in stair lift repair requests—and surprisingly, most of these aren’t even for stair lifts we installed. So what’s going on?
Frank Wasilewski, CEO of Access, recently appeared on WGN to talk about this troubling trend: factory-direct stair lift companies are selling units to local residents across Illinois, Wisconsin, and Indiana—but they’re not delivering on service or installation quality. Customers are left with stair lifts that break down just months after installation, and no reliable local service provider to help.
The Real Problem Behind These Stair Lift Failures
Many factory-direct stair lift providers are based out of town and don’t have trained technicians on staff. Instead, they send local handymen—often with little or no experience installing or repairing stair lifts. The result? Improper installations, ongoing issues, and stair lifts that break down just when people need them most.
For those who rely on stair lifts for daily mobility, even a single day without access can be devastating.
Overpaying and Underserved
To make matters worse, many of these factory-direct companies are charging premium prices—yet failing to provide ongoing service or support. Customers are paying more for less reliability and no peace of mind.
At Access, we believe that should never happen.
How Access Is Stepping In to Help
We’re proud to say that Access is different. We’re a trusted local company that’s been serving Illinois, Wisconsin, and Indiana for over 30 years. When we install stair lifts, we do it right—with certified, experienced technicians who care.
And for those already stuck with a poorly installed stair lift from another provider? We’re here to help. Access services and repairs all major stair lift brands—whether we installed them or not.
Our Promise: Better Pricing, Better Service
Before you sign any stair lift contract, talk to Access. We guarantee to beat any local or factory-direct quote—because we know the value of quality and trust.
✔️ Professional installation
✔️ Certified technicians
✔️ Fast, local service
✔️ A real person to talk to when you need help
Get in Touch
If you’re considering a stair lift—or if you’re already dealing with one that’s causing issues—don’t wait. Let Access help you get the safety, freedom, and support you deserve.
📞 Call us at 844-LIFTS (844-455-4387)
🌐 Visit us at www.allaboutaccess.com