Access Elevator, Inc. was recently featured for a second time on Home Sweet Home Chicago on WGN Radio, where Frank Wasilewski shared a story that perfectly illustrates the company’s commitment to customers, community, and ethical service.
During the interview, a listener recounted a situation involving her mother’s stair lift. The lift had been installed years earlier by another company that was no longer in business, leaving the family stranded and facing the possibility of a costly replacement—over $3,000.
That’s when Kevin and Tyler, two Access Elevator technicians, stepped in. After a quick call to the office, they arrived the same afternoon to assess the lift. What could have been a significant financial and accessibility burden was resolved for only $500—all done with skill, care, and generosity.
Frank and the radio host discussed how this scenario is unfortunately all too common. Many stair lifts installed years ago by small or unregulated companies are now unsupported, and parts are often unavailable. In some cases, homeowners are forced to purchase entirely new lifts from companies that offer no ongoing service.
What sets Access Elevator apart, as highlighted in the interview, is the company’s philosophy:
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Service-first approach: Technicians like Kevin and Tyler go above and beyond to help customers in urgent situations.
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Repairability: Access Elevator works with products that can be maintained and serviced long-term.
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Ethical practices: The company avoids overcharging or taking advantage of vulnerable situations.
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Community commitment: Helping customers safely access their homes is a top priority, no matter the circumstances.
This story resonates beyond stair lifts—it’s about trust, integrity, and the importance of working with a company that genuinely cares about its clients. Access Elevator’s approach ensures that customers are never left stranded, equipment can be repaired, and solutions are always aligned with the customer’s needs.
Access Elevator, Inc. continues to demonstrate why service, knowledge, and ethics matter in the accessibility industry, and the WGN Radio interview serves as a powerful example of their mission in action.
For anyone facing issues with home mobility equipment or looking for reliable, long-term accessibility solutions, Access Elevator, Inc. is ready to help.