Recently, Access Elevator, Inc. CEO Frank Wasilewski joined Home Sweet Home Chicago on WGN Radio for an engaging and heartfelt discussion about accessibility, aging in place, and real customer experiences. One moment from the show stood out in particular—a live call from Betty Stein, an 82-year-old listener and Access stair lift customer.
Betty shared that she had recently moved in with family, transitioning from a ranch-style home to a house with stairs. While she does not need her stair lift every day, having it in place provides peace of mind, safety, and independence. She took time to recognize the entire Access team involved in her project, praising the professionalism, care, and attention she received from start to finish.
Like many families considering accessibility solutions, Betty had an important financial question: could a stair lift be considered a medical or tax-related expense?
During the conversation, Frank explained that while he cannot provide tax advice, many stair lifts may qualify for payment through Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA), depending on individual circumstances. He also noted an option many families overlook—if a stair lift is installed in a family member’s home, that household’s HSA or FSA may potentially be used, provided funds are available and employer guidelines allow it.
Frank emphasized a key takeaway: it is always worth asking. Whether speaking with an employer, benefits administrator, or tax professional, exploring these options can sometimes result in meaningful cost savings.
Beyond the financial discussion, the call highlighted what matters most—planning ahead, maintaining independence, and ensuring safety at home. Betty’s story is a reminder that accessibility solutions are not just for daily use; they are about confidence, dignity, and staying connected with family without unnecessary risk.
At Access Elevator, Inc., these real conversations reinforce why the company does what it does every day: helping individuals and families remove barriers and continue living comfortably in the homes they love.