When you decide to modify your home—whether for accessibility, aging in place, an in-law suite, or a kitchen or bathroom remodel—you are making more than a financial investment. You are choosing a partner who will work closely with you, often during a stressful or emotional time. Selecting the right contractor is not just about price or appearance; it is about trust, experience, and accountability.
In a recent interview on WGN Radio’s Home Sweet Home Chicago, Frank Wasilewski, CEO of Access Elevator, Inc., shared important insights every homeowner should consider before signing a contract.
Trust Matters More Than a Sales Pitch
Many homeowners assume that if a contractor worked well for a neighbor, they will automatically be the right fit for them. In reality, every project—and every homeowner—is different. A strong personal connection is critical. You need a contractor who listens, understands your specific needs, and respects your concerns.
That said, trust should not be based solely on personality. Experience, reputation, and consistency matter just as much. A friendly salesperson who shows up once may not be the person overseeing your project or standing behind the work after installation.
Be Cautious of “Too Good to Be True” Pricing
One of the most common red flags in home remodeling and accessibility work is extreme price manipulation. Some companies start with an inflated list price and then apply dramatic “discounts” to pressure homeowners into signing immediately. While it may feel like you are getting a great deal, this is often a deliberate tactic designed to obscure the true value of the project.
In the accessibility industry, this practice can be especially harmful. Seniors and individuals with disabilities are sometimes charged thousands more than a project is worth, simply because they are vulnerable or unfamiliar with typical pricing. This behavior is unethical—and unfortunately, not uncommon.
Accessibility Projects Require Specialized Expertise
Accessibility modifications such as stair lifts, ramps, walk-in showers, and bathroom safety upgrades are not standard remodeling projects. They require specialized knowledge, proper assessment, and an understanding of long-term mobility needs.
There is also a widespread misconception about cost. Many people assume accessibility solutions are far more expensive than they actually are, which can delay necessary improvements. A reputable contractor will clearly explain options, pricing, and realistic expectations—without pressure or fear-based sales tactics.
Ask Questions and Do Your Research
Homeowners should never feel rushed or discouraged from seeking additional estimates. A trustworthy contractor welcomes questions and understands that informed customers make better decisions.
Key questions to ask include:
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How long have you been doing this type of work?
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Who will be assessing my home and managing the project?
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What warranties or service support do you provide after installation?
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How do you handle issues or mistakes if they arise?
Mistakes can happen in any project. What matters is how a company responds. Contractors who stand behind their work, correct issues, and remain accessible after the job is done are the ones you can trust.
Accountability Is the True Measure of Quality
Some contractors complete a job and disappear—often referred to as a “taillight warranty,” meaning the warranty lasts only as long as you can see their taillights driving away. This is especially problematic in accessibility work, where long-term reliability and service are essential.
Reputable companies do not run from problems. They remain accountable, support their customers, and protect their reputation by doing the right thing.
Final Thoughts
Choosing a contractor for accessibility or home remodeling is a decision that impacts safety, independence, and peace of mind. Take the time to research, ask questions, and look beyond sales tactics. Trust your instincts, but verify with experience, transparency, and a proven track record.
When a contractor values honesty over pressure, service over speed, and people over profit, you can move forward with confidence—knowing your home, and the people in it, are in good hands.